FAQs

Detergents can be purchased on the Mistolin Solutions website or at physical stores located throughout the country. You can check which one is closest to you here.

To place an order on the Mistolin Solutions website, you can do so in two ways:
• Place the order without having to register;
• Place the order by registering with your e-mail.
You must select the desired products, add them to the shopping cart, and finally, complete the order by filling in all mandatory information and payment details. At the end of the purchase, you will receive an e-mail with the order details.

You can pay for your order via Mbway, bank transfer, PayPal and Viva Wallet (Visa, Mastercard, Maestro, American Express).

Delivery time varies according to the destination and size of the order.

Shipping costs are provided when simulating a purchase or at checkout. The costs vary according to the volume of products chosen.
However, for cleaning kits and purchases of €50 or more, shipping is free for Mainland Portugal.

In the Login area, you should access the link that says “Lost your password?” and follow the indicated steps to be able to generate a new password.

If a product is incorrectly exchanged, you must send a photograph of the product(s) or your order and state which product was sent by mistake to the email: mistolinsolutions@mistolinsolutions.com . After we have verified the email, we will proceed to resend the correct product at no additional cost to you.

When the product(s) arrive damaged during transport, you must send a photograph of the product(s) or your order and state which product is damaged to the email address mistolinsolutions@mistolinsolutions.com . Once we have verified the email, we will proceed to resend the product at no additional cost to you.

To receive exclusive content and the latest news from Mistolin Solutions firsthand, you can subscribe to our newsletter in the website footer. Or send an email to mistolinsolutions@mistolinsolutions.com.

Mistolin Solutions works with logistics partners. However, depending on the type of order, it may be delivered directly by a specialized Mistolin Solutions technician. For more information, please contact mistolinsolutions@mistolinsolutions.com.

No. At the moment, all products featured on the Mistolin Solutions website are only available for sale in Portugal (Mainland and Islands).

Yes. You can request a copy of the invoice by sending an email to the email address mistolinsolutions@mistolinsolutions.com. You must provide the order number.

The user may cancel their order within 24 hours of payment confirmation, provided that it has not yet been dispatched, by sending the reason for cancellation to the email address mistolinsolutions@mistolinsolutions.com, attaching or forwarding the order confirmation email.

Get in touch with us via email at mistolinsolutions@mistolinsolutions.com

Yes, it is currently possible to collect physically, only at the Mistolin Solutions Vagos store, located at R. Principal 308, 3840-326, Ponte de Vagos, Aveiro.

Yes, you can track the status of your order. Once it has been processed, you will receive an email with the CTT tracking number.

Get in touch with us via email at mistolinsolutions@mistolinsolutions.com .